Quack'R'Duck Terms & Conditions

Cancellation Policy

To cancel your booking with full refund we require at least 48 hrs notice. Within 48 hrs and 24 hrs of your tour we can reschedule your booking free of charge. Cancellations within 24 hours of your booking will not receive a refund. If you do not turn up for your tour on time it is up to the discretion of Quack'r'Duck on whether we can reschedule your booking for another day. This will not happen during the very busy seasons. So please ensure that you arrive at our departure point in 7 Elkhorn Avenue at least 15 minutes before the stated departure times.

Tour cancellations and postponements

Quack'r'Duck reserves the right to cancel or postpone a tour due to bad weather, bus mechanical issues or for any other reasons.

In such cases either a reschedule or full refund is offered - which ever suits the customer wishes.

Tour Departure Times.

Tour times may vary slightly depending on conditions. On certain occasions (normally during peak season) roads or boat ramps may become congested.  We do not like to shorten our guided tours in these circumstances and prefer to alter our departure times accordingly. Customers will be notified of any modification of the schedule time in such circumstances.

Minimum Numbers

Generally we require a minimum of 6 paying passengers per tour. Quack'R'Duck will always endeavour to schedule our tours to maximise the likelihood that we exceed these minimum numbers.